Technology Support at Fairhill

Fairhill Elementary Technology Support

Our commitment at Fairhill is to provide the best technology support for families as we engage in virtual learning. We understand that as the 2020-2021 school year and virtual learning continues, you might need technology support. Whether you are having an issue with the laptop functioning correctly, or need support in navigating the online learning environment, there are a variety of resources we can share and provide 1:1 support if needed.

Step 1: Tutorials and Supporting Documents

Click the link below to view helpful guides that can support you in general computer use, Blackboard Collaborate Ultra, Google Suite, and ParentVUE.

Step 2: Video Guides

Click the link below to view helpful videos that walk you through a variety of topics. These tutorials include how to set up accounts, troubleshoot basic issues, and navigate online platforms. Videos include a variety of translations.

Step 3: Parent Technology Help Desk

FCPS has established a Parent Technology Help Desk that is available between 7:00 a.m. and 11:00 p.m., seven days a week. Interpreters are available upon request.

The help desk can support you over the phone and refer the issue to Fairhill if equipment needs to be fixed. 

833-921-3277 (833-921-FCPS)

 

Step 4: Fairhill Technology Support Requests

Use the link below to submit a technology support request directly to Fairhill. 

Completing this form provides the Fairhill Technology Team with the essential information they need to reach out to you with support. 

Upon completing a technology support request, Mr. Wolfington, Technology Support Specialist, or Mr. Giese, Instructional Technology Specialists will contact you.